Refund policy
Our Satisfaction Guarantee
Try any Glass Nutrition product for the first time risk-free. If you're not satisfied, contact us within 7 days of delivery and we'll refund the purchase price, even if the jar is opened.
The guarantee applies once per customer, per product, on your first purchase of that product. For subscriptions, it covers your first subscription order only.
Returning Unopened Products
Unopened products with the original seal intact may be returned within 30 days of delivery for a full refund of the product price. To start a return, email us at support@glassnutrition.com with your order number. We'll reply with a prepaid return label and instructions. Please don't ship anything back before contacting us, as returns sent without approval may not be processed. Return shipping is free for approved returns within the return window. Please use the label we provide so your return can be tracked.
Damaged or Broken Items
We ship in glass because we don't believe your supplements belong in plastic. Occasionally, a jar doesn't survive the trip. If your order arrives damaged or broken, email us at support@glassnutrition.com within 7 days of delivery with your order number and a photo of the damage and packaging. We'll send a free replacement. There's no need to return the damaged item. Please make sure to take your photos first, then throw away any broken glass carefully.
Wrong or Missing Items
If you received the wrong product or something is missing from your order, contact us at support@glassnutrition.com within 7 days of delivery. We'll make it right at no cost to you, including any shipping involved.
Subscriptions
You can cancel your subscription at any time before your next billing date through your account or by emailing us at support@glassnutrition.com. If you're charged for a renewal you meant to cancel, contact us right away. If the order hasn't shipped, we'll cancel it and refund you in full.
Adverse Reactions
If you experience an adverse reaction to any of our products, stop using it immediately and consult a healthcare professional if needed. Please email us at support@glassnutrition.com with the subject line "Adverse Reaction," along with your order number, the product and lot number (found on the label), and a description of what happened. We take every report seriously, and you'll receive a full refund regardless of whether the product was opened or how much was used.
If you are experiencing a medical emergency, call 911.
Refunds
Approved refunds are processed within 5 business days and returned to your original payment method. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement. Original shipping charges are not refundable, except when a return is due to our error (damaged, incorrect, or missing items).
What We Can't Accept
- Opened products after the Satisfaction Guarantee has already been used for that product
- Unopened products returned more than 30 days after delivery
- Products purchased from Amazon or other retailers (please follow that retailer's return policy)
- Returns sent without contacting us first
Contact Us
Questions about a return or refund? We're here to help.
Email: support@glassnutrition.com